This platform is operated by Winnxi E-Platform Private Limited, a company incorporated under the Companies Act, 2013, with its registered office located at S-1, Second Floor, Divya Mall, Lal Kothi, Jaipur – 302015, Rajasthan, India (hereinafter referred to as "Winnxi").
The use of this Platform, along with the services and tools provided, is governed by these Terms of Use, as well as any applicable policies which are hereby incorporated by reference. By accessing, browsing, or transacting on the Platform, you agree to comply with and be bound by these terms and the relevant policies.
By using the Platform, you are entering into a legally binding agreement with Winnxi E-Platform Private Limited, a company registered under the Companies Act, 2013, with its registered office located at S-1, Second Floor, Divya Mall, Lal Kothi, Jaipur – 302015, Rajasthan, India (hereinafter referred to as “Winnxi”).
For the purposes of these Terms of Use, the terms “you” or “user” refer to any individual or entity who accesses or uses the Platform and/or registers as a buyer by providing the required registration data. The terms “we,” “us,” or “our” refer to Winnxi E-Platform Private Limited.
You may browse the Platform and make purchases without registering, but some features may require registration. By continuing to use the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Use and all applicable Winnxi policies, including but not limited to our Privacy Policy, which may be updated from time to time.
Membership Eligibility
Transactions on the Platform are restricted to individuals who can legally enter into binding contracts as per the Indian Contract Act, 1872. Those deemed "incompetent to contract" under this Act, including individuals who are un-discharged insolvents, are not permitted to use the Platform.
If you are a minor, defined as someone under the age of 18, you may access or use the Platform only with the prior consent and supervision of a parent or legal guardian.
Minors wishing to complete transactions on the Platform must have their legal guardians or parents handle such transactions. Winnxi retains the right to suspend or terminate your membership and deny access to the Platform if it becomes evident that you are under 18 and engaging in transactions.
Account Management and Responsibilities
You are responsible for keeping your Display Name and Password confidential and for all activities under your account. If you provide false, outdated, or incomplete information, or if Winnxi suspects such issues, we may suspend, terminate, or block your membership and access.
Your mobile phone number and email address are primary identifiers on the Platform. Ensure these details are up-to-date and notify us of any changes through a one-time password verification.
Winnxi is not liable for issues arising from outdated or incorrect contact details. If you share your account or allow others to access it, you are responsible for all activities and consequences under your account.
Keep your account information confidential and do not share your login details. Log out at the end of each session and notify Winnxi of any unauthorized use. We may request a password change or suspend your account if a security issue arises, without liability to Winnxi. We are not liable for any loss or damage due to non-compliance with these provisions.
Communications
By using the Platform or sending communications to us, you agree to receive electronic communications from us. We may reach out to you via email or other electronic means.
Platform for Transactions and Communication
The Platform facilitates transactions between Buyers and Sellers but Winnxi does not control or participate in these transactions.
Commercial Terms: All terms of sale, such as price, shipping, payment, and delivery, are agreed upon directly between Buyers and Sellers. Winnxi does not influence these terms. Discounts and offers are provided by Sellers, not Winnxi.
Order Placement: Placing an order is an offer to purchase and does not guarantee acceptance. Sellers may cancel orders at their discretion, and refunds will be processed for any cancelled transactions. Sellers may also cancel orders if quantities exceed typical consumption limits.
Product Information: Winnxi does not guarantee the quality, value, or availability of products and is not liable for errors or omissions. We do not mediate disputes between Buyers and Sellers.
Business Purchases and GST
Eligibility: Some products are eligible for business purchases and GST input tax credits. If requested, Sellers will issue a GST invoice with your GSTIN and business name. Eligibility for business purchases is determined by Sellers.
Accuracy: Ensure your delivery address matches your GSTIN address to claim input tax credits. Winnxi is not responsible for verifying GSTIN details or revising GST invoices.
Compliance: You are responsible for complying with GST laws. Winnxi and Sellers are not liable for any issues related to GST information or input tax credits. You agree to indemnify Winnxi and Sellers against any claims or penalties related to GST.
Disclaimer
Winnxi is not liable for pricing errors or inaccuracies. We do not control user-generated content and cannot be responsible for any harm or misinformation. Exercise caution and practice safe trading on the Platform, especially when dealing with underage users or those acting deceptively.
Charges
Winnxi may charge a nominal fee for browsing and purchasing on the Platform. We reserve the right to modify our Fee Policy periodically, which includes introducing new services or adjusting existing fees. Any changes to the Fee Policy will be updated on the Platform and will take effect immediately upon posting. All fees are stated in Indian Rupees unless otherwise specified. You are responsible for adhering to all applicable laws, including those in India, regarding payments to Winnxi.
Use of the Platform
You agree, undertake, and confirm that your use of the Platform shall be strictly governed by the following binding principles:
You shall not host, display, upload, modify, publish, transmit, update, or share any information which:
(a) Belongs to another person and to which you do not have any right;
(b) Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, racially or ethnically objectionable, disparaging, related to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing, including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) Is misleading in any way;
(d) Is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, paedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
(e) Harasses or advocates harassment of another person;
(f) Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
(g) Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libellous;
(h) Infringes upon or violates any third party's rights, including but not limited to intellectual property rights, rights of privacy (including unauthorized disclosure of a person's name, email address, physical address, or phone number), or rights of publicity;
(i) Promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, or providing information to circumvent manufacturer-installed copy-protect devices;
(j) Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(k) Provides material that exploits people in a sexual, violent, or otherwise inappropriate manner or solicits personal information from anyone;
(l) Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or creating computer viruses;
(m) Contains video, photographs, or images of another person (whether a minor or an adult);
(n) Attempts to gain unauthorized access or exceeds the scope of authorized access to the Platform, profiles, blogs, communities, account information, bulletins, friend requests, or other areas of the Platform, or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(o) Engages in commercial activities and/or sales without our prior written consent, such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Platform;
(p) Solicits gambling or engages in any gambling activity which we, in our sole discretion, believe is or could be construed as being illegal;
(q) Interferes with another user's use and enjoyment of the Platform or any other individual's use and enjoyment of similar services;
(r) Refers to any Platform or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other Platform, or content that would be prohibited or violates the letter or spirit of these Terms of Use;
(s) Harms minors in any way;
(t) Infringes any patent, trademark, copyright, or other proprietary rights or third party's trade secrets or rights of publicity or privacy, or involves the sale of counterfeit or stolen products;
(u) Violates any law for the time being in force;
(v) Deceives or misleads the addressee/users about the origin of such messages or communicates any information that is grossly offensive or menacing in nature;
(w) Impersonates another person;
(x) Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource, or contains any trojan horses, worms, time bombs, cancelbots, easter eggs, or other computer programming routines that may damage, interfere with, diminish the value of, intercept, or expropriate any system, data, or personal information;
(y) Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offense or prevents the investigation of any offense or insults any other nation;
(z) Is false, inaccurate, or misleading;
(aa) Directly or indirectly offers, attempts to offer, trades or attempts to trade in any item whose dealing is prohibited or restricted under any applicable law, rule, regulation, or guideline in force;
(ab) Creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider ("ISPs") or other suppliers;
You agree to the following rules for using the Platform:
1. Prohibited Content and Actions:
o Do not post or share content that is illegal, harmful, offensive, misleading, or violates others' rights.
o Avoid spamming, soliciting illegal activities, or engaging in activities that harm or exploit others.
o Refrain from infringing on intellectual property rights or disclosing personal information unlawfully.
o Do not interfere with or disrupt the Platform’s functionality or security.
2. Access and Security:
o Do not use automated tools (like robots or scrapers) to access or monitor the Platform.
o Avoid unauthorized access to any part of the Platform or its connected networks.
o Do not attempt to exploit or bypass security measures.
3. Reputation and Load:
o Do not make defamatory statements about Winnxi or its trademarks.
o Avoid actions that impose undue strain on the Platform’s infrastructure.
4. Identity and Communication:
o Do not impersonate others or forge headers.
o Use the Platform lawfully and for authorized purposes only.
5. Compliance:
o Ensure compliance with all relevant laws, including the Information Technology Act, 2000, and other applicable domestic and international regulations.
6. Information Use:
o Grant Winnxi a non-exclusive, worldwide, perpetual, royalty-free license to use your information as per the Terms of Use and Privacy Policy.
7. Accuracy and Advertising:
o Provide accurate information about your products or services.
o Avoid unsolicited advertising and restrict messages to protect users.
8. Disclosure:
o Winnxi reserves the right to disclose information as required by law or to address potential crimes or legal matters.
We may monitor materials posted on the Platform, but we are not obligated to do so. Winnxi reserves the right to remove or edit any content that, in our sole discretion, violates any applicable laws or the spirit or letter of these Terms of Use. However, you remain solely responsible for the content you post on the Platform and in your private messages. The content you post does not necessarily reflect Winnxi's views. Winnxi disclaims any responsibility or liability for the content posted or for any claims, damages, or losses resulting from the use or appearance of such content. You warrant that you have all necessary rights to the content you provide and that it does not infringe any third-party rights or contain unlawful information.
Your interactions with advertisers found on or through the Platform, including payment and delivery of related products or services, are solely between you and the advertiser. Winnxi is not responsible for any loss or damage arising from such interactions or from the presence of these advertisers on the Platform.
You may encounter offensive or obscene materials posted by other users, including unauthorized users or hackers. Additionally, personal information you disclose on the Platform may be misused by others. Winnxi does not endorse or take responsibility for such unauthorized uses. You are advised to carefully manage the personal information you disclose or share on the Platform.
________________________________________
Content on the Platform
The Platform features various user-generated content, including text, graphics, images, and multimedia (collectively, "Content"). Winnxi acts as an intermediary and does not control this third-party content.
No part of the Platform or its Content may be copied, reproduced, or distributed for commercial purposes without Winnxi's prior written consent. You may download information from the Platform for personal, non-commercial use only, provided you do not alter or redistribute it.
Any Content you post on the Platform becomes Winnxi's property. You grant Winnxi perpetual, worldwide rights to use this Content for any purpose, including advertising and promotions, as outlined in our Privacy Policy. You will not receive compensation for this use.
Some Content may not be suitable for all viewers. Viewer discretion is advised, and parents should supervise their children’s access to the Platform.
Privacy
Protecting your privacy is a top priority for us at Winnxi. We treat your personal information as a vital asset and employ physical and technological security measures in line with the Information Technology Act, 2000. For details, please refer to our Privacy Policy available at Privacy. If you disagree with how we handle your information, please refrain from using the Platform.
We may share your personal information with our affiliates for marketing purposes unless you opt out. We also disclose information to third parties when necessary to provide services, comply with legal obligations, enforce agreements, or address fraud and illegal activities. We do not share personal data for third-party marketing without your consent.
In legal situations, we may disclose personal information to comply with subpoenas, court orders, or legal processes. This may include sharing information with law enforcement or third parties to enforce policies or protect users and the public.
If Winnxi undergoes a merger, acquisition, or restructuring, your information may be shared with the new entity, which will adhere to our privacy policy.
Disclaimer of Warranties and Liability
The Platform, including all materials, products (such as software), and services, is provided on an "as is" and "as available" basis, without any warranties, either express or implied, unless explicitly stated otherwise in writing. Winnxi does not guarantee:
• Continuous availability of the Platform; or
• The accuracy, completeness, or non-misleading nature of the information on the Platform.
Winnxi will not be liable for any issues related to the Content or use of the Platform. We do not ensure that the site, its content, or communications are free of viruses or harmful components.
The Platform does not provide advice of any kind. Products sold are subject to state laws, and if a seller cannot deliver due to these laws, any advance payments will be refunded or credited.
By entering a valid phone number to place an order, you consent to receive updates via phone calls, SMS, mobile apps, or other electronic means regarding order or delivery information.
Payment
When using any payment methods on the Platform, Winnxi is not liable for any loss or damage resulting from:
• Unauthorized transactions,
• Exceeding agreed transaction limits,
• Payment issues, or
• Transaction declines for any reason.
All payments must be made in Indian Rupees. Transactions in other currencies are not supported.
Before shipping your order, the Seller may ask for supporting documents (such as ID and address proof) to confirm the payment method’s ownership. This ensures a secure shopping environment.
Transactions, including prices and delivery terms, are between you and the Seller. Winnxi only facilitates payment and is not responsible for non-delivery, payment issues, or product/service-related disputes.
By using the payment facility, you authorize Winnxi or its service providers to handle payments electronically or via Cash on Delivery. Winnxi acts as a facilitator and not a financial institution, and does not guarantee user identity or transaction completion. The payment service is not a banking service but an automated system using authorized banking and payment networks. Winnxi is not a trustee or fiduciary for any transactions.
Payment Facility for Buyers
As a Buyer, you acknowledge that by initiating a transaction, you enter into a binding contract with the Seller to purchase products/services using the Payment Facility. You agree to pay the transaction price through your bank.
You may negotiate with the Seller through electronic communication for changes in dispatch or delivery times. Such changes must comply with Payment Facility rules. You should notify Winnxi immediately of any delivery issues using the Platform's features. Failure to do so within the specified period will be considered a deemed delivery. For Cash on Delivery transactions, no confirmation of receipt is required.
If you do not receive your order within the agreed time, you are entitled to a refund. Refund claims must be made using the Platform’s features within the stipulated time frame, or you will forfeit the right to a refund.
Refunds may not be available for certain product categories or transactions. For non-Cash on Delivery transactions, refunds will be processed to the same issuing bank or via other methods on the Platform. For Cash on Delivery transactions, refunds will be made electronically. Refunds will be in Indian Rupees and equivalent to the transaction price received.
Refunds will be processed through NEFT, RTGS, or other RBI-approved methods. If your bank is unsupported, you must provide alternate bank details. Refunds are conditional and may require additional verification. Winnxi reserves the right to set limits on transactions and may refuse transactions from users with a history of questionable charges or policy breaches.
Winnxi may perform checks before processing transactions to ensure security. Suspicious transactions or high volumes may delay payment confirmation or require involvement from law enforcement. Winnxi is not liable for any damages or claims resulting from transaction delays or non-processing beyond its control.
Compliance with Laws
Both Buyers and Sellers must adhere to all applicable laws, including the Foreign Exchange Management Act, Customs Act, Information Technology Act, Prevention of Money Laundering Act, Foreign Contribution Regulation Act, Income Tax Act, and Export Import Policy. Compliance with these laws is required for using the Payment Facility and the Winnxi Platform.
Customer Conduct
Terms:
A) Winnxi promotes diversity, inclusion, and equity, ensuring that all individuals, including delivery partners, are protected from discrimination based on race, social origin, caste, ethnicity, nationality, gender, gender identity and expression, sexual orientation, disability, religion, age, or any other grounds.
B) Discrimination against delivery partners is strictly prohibited under all circumstances, including but not limited to race, religion, caste, place of origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other protected characteristics as per applicable laws.
C) Winnxi reserves the right to suspend or limit your access to the Platform at its sole discretion if you exhibit behavior towards delivery partners that is discourteous, disrespectful, abusive, or otherwise deemed inappropriate or unlawful.
D) You are expected to treat all delivery partners with courtesy and respect.
Winnxi's Replacement Guarantee
Winnxi's Replacement Guarantee is designed to assist buyers who experience issues with products purchased from qualified sellers on the Platform. The return policy period varies by product category and seller. For details on the return policy applicable to different categories, please click here. If you discover any defects at the time of delivery or within the applicable return period, you can request a replacement under the following terms and conditions:
• Defect Notification: Inform the seller of any defects at the time of delivery or within the applicable return period. Defective products will be replaced upon return.
• Replacement Scope: Replacements can be for the entire product or parts of it, depending on availability with the seller.
Products Not Eligible for Return or Replacement:
• Products damaged due to misuse.
• Incidental damage resulting from product malfunction.
• Consumable items that have been used or installed.
• Products with tampered or missing serial/UPC numbers.
• Digital products/services.
• Damage or defects not covered by the manufacturer's warranty.
• Products returned without original packaging and accessories.
Clothing and Footwear: Qualified sellers offer a 5-7 days exchange policy subject to the following conditions:
• Items must be unused (other than for trial), unaltered, unwashed, and undamaged.
• Original tags and packaging must be intact. For items in branded packaging, the box should be undamaged.
Lifestyle Products: Products in the Lifestyle category (including clothing and footwear) that are damaged, defective, or 'Not as described' are covered by the 5-7 Days Replacement Guarantee.
Fraudulent Claims: If Winnxi suspects or discovers that buyers or sellers are involved in fraudulent activities or providing false information, we reserve the right to take action. This may include suspending, blocking, or disqualifying such users from the Replacement Guarantee program and potentially initiating civil or criminal proceedings.
Winnxi will also pursue legal action against users who file invalid or fraudulent claims, providing false or misleading information. Such individuals may face criminal charges and prosecution to the fullest extent of the law.
Winnxi Video Content
These Terms of Service ("Terms") govern your access to and use of Winnxi Video, an online platform offering live and on-demand audio and video content from Winnxi and third-party content providers ("Content"). The platform, available on the Winnxi mobile app ("Platform"), is operated by Winnxi ("Winnxi," "We," or "Our").
By using the Platform, you agree to these Terms and any additional terms communicated to you. You are granted a limited, non-exclusive, non-transferable, revocable license to view the Platform and access its Services while your account is active. No rights, titles, or interests in any Content are transferred to you.
For news content, Winnxi provides a link or URL for access, but does not host, upload, or control such content. Winnxi acts as an intermediary, having no responsibility for news content.
You are responsible for your use of the Platform and viewing of Content. Winnxi does not warrant or guarantee Content quality or reliability and is not liable for any loss or damage resulting from the use of Content.
Content is provided "as is" and may be subject to geographic or technical restrictions. Availability of Content and Services may vary based on location, internet connectivity, and system compatibility.
Winnxi does not verify Third-Party Content and is not responsible for any issues arising from such content. Any reliance on Third-Party Content is at your own risk and subject to the Content Providers' terms.
Winnxi reserves the right to terminate or suspend access to the Platform to protect its interests or those of Content Owners, without notice or liability. Access may be restricted for repairs, maintenance, or updates.
Winnxi does not endorse or guarantee the accuracy of any Content and is not liable for offensive or inappropriate material. You may report any such content to Winnxi's customer care.
Winnxi may use personal information for eligibility and offers, sharing it with corporate entities and Platform Partners for enhanced services. Service interruptions may occur for maintenance or updates.
Disclaimer: Your use of the Services and Content is at your own risk. Winnxi makes no warranties regarding the completeness or reliability of Content and is not responsible for any harm or data loss from using the Platform.
• Limitation of Liability: Winnxi's liability is limited to the maximum extent permissible by law. It is not liable for any damages arising from the use of the Services or Content.
• Indemnification: You agree to indemnify Winnxi and related parties from any claims or losses arising from your breach of these Terms or unlawful use of the Platform.
• Force Majeure: Winnxi is not liable for any unavailability of the Platform or Services due to events beyond its control, including natural disasters or technical failures.
• Governing Laws: These Terms are governed by Indian law. Any disputes will be resolved in Jaipur, India.
• Severability: If any provision is invalid, the remaining provisions will remain in effect.
• Amendments: Winnxi may revise these Terms and post updates on the Platform. Your continued use constitutes acceptance of revised terms.
• Entire Agreement: These Terms, along with the Privacy Policy and any additional policies, constitute the entire agreement between you and Winnxi regarding your use of the Platform.
• Survival: Your obligations regarding indemnity, liability, and intellectual property rights will survive the termination of these Terms.
Indemnity
You agree to indemnify and hold harmless Winnxi, its owners, licensees, affiliates, as well as their respective officers, agents, and employees. This indemnification covers any claims, demands, or actions, including reasonable legal fees, brought by third parties or any penalties imposed, arising from your breach of these Terms of Use, Privacy Policy, or other related policies. It also includes any violations of applicable laws, rules, or regulations, or any infringement of third-party rights, including intellectual property rights.
Applicable Law
These Terms of Use will be governed by, and interpreted in accordance with, the laws of India. Any disputes arising from these Terms will fall under the exclusive jurisdiction of the courts in Jaipur.
Jurisdictional Issues / Sale in India Only
Unless explicitly stated otherwise, the content on this Platform is intended exclusively for sale within India. Winnxi makes no claims regarding the appropriateness or availability of materials on the Platform for use outside of India. Users accessing the site from locations outside India do so at their own risk. Winnxi is not liable for product supply, refunds, or compliance with local laws outside of India.
Trademark, Copyright, and Restrictions
This site is managed and operated by Winnxi, with products sold by various Sellers. All content on the Platform, including images, illustrations, audio clips, and video clips, is protected by copyright, trademark, and other intellectual property rights. This content is provided solely for your personal, non-commercial use. You are prohibited from copying, reproducing, republishing, uploading, posting, transmitting, or distributing this material in any form, including electronic means, either directly or indirectly. Additionally, you must not aid others in doing so. Any modification of the materials or use in a networked environment, or for any commercial purpose without prior written consent from the owner, constitutes a violation of copyright, trademark, and other proprietary rights and is strictly forbidden. Any form of remuneration received for use of the materials is considered a commercial use under this clause.
Trademark Complaints
Winnxi is committed to respecting the intellectual property rights of others. If you believe that your trademark has been infringed, please reach out to Winnxi at support@winnxi.com .
Product Descriptions
Winnxi does not guarantee that the product descriptions or any other content on this Platform is accurate, complete, reliable, up-to-date, or free from errors. We disclaim any liability related to inaccuracies or omissions in this content.
Limitation of Liability
Winnxi shall not be liable for any special, incidental, indirect, or consequential damages of any kind arising from these Terms of Use, even if you have been informed in advance of the possibility of such damages.
Contact Us
For any questions or comments (excluding those related to copyright infringement), please contact us at support@winnxi.com .
Customer Support: You can reach our customer support team to address any of your queries at support@winnxi.com .
Policies
Profanity Policy
At Winnxi, we are committed to maintaining a respectful environment. We do not permit the use of racist, hateful, sexual, or obscene language in any public area on our site. This includes text in listings, on Seller pages, and other user-visible areas. If a title includes profane language, Sellers may use asterisks to obscure most of the word (e.g., s*** or f***).
To report any instances of offensive content, please use the following links:
• Report offensive Display Names
• Report inappropriate language in listings or other areas
For feedback comments or communications containing profanity, please refer to our feedback removal policy and submit a request for removal or action.
Consequences for violating this policy may include:
• Indefinite suspension of the user’s account
• Temporary suspension
• Formal warnings
Winnxi will review the circumstances of each violation and the user's trading history before deciding on the appropriate action.
Replacement Guarantee
Winnxi’s Replacement Guarantee is designed to assist buyers who may have been deceived by sellers on the Platform. If a defect is found at delivery or within a specified period, buyers can request a replacement from the seller.
In cases where Winnxi suspects fraudulent claims or misleading information, we may suspend, block, or restrict the user’s Display Name and disqualify them from the Replacement Guarantee. We also reserve the right to pursue legal action, including civil or criminal proceedings, against users who submit false or fraudulent claims.
Those who intentionally file fraudulent complaints with false information may face criminal prosecution to the fullest extent of the law.
Returns Policy
Definition: A 'Return' involves sending a purchased item back to the Seller on the Winnxi Platform. Reasons for a return include:
• Defective item
• Damage during shipping
• Missing products
• Wrong item sent by the Seller
Returns may result in a refund in most cases.
Key Points:
• Sellers may accept returns regardless of their policy.
• Buyers should review product listings before purchasing. Incorrect orders are not eligible for return or refund.
• Return requests must be made within the applicable return period.
Process:
• If the Seller accepts the return, the buyer must return the product to receive a refund.
• If the Seller does not address the return request within two days, the refund request will be settled in the buyer’s favor.
Replacement Policy
Definition: A 'Replacement' involves substituting an item with another. Buyers can request replacements for reasons such as damage, defects, missing items, or incorrect shipments.
Key Points:
• Sellers can accept or reject return requests.
• Replacement requests must be made within the return period.
Replacement Process:
• Provide Reason for Return: Indicate if the item was damaged, defective, missing, or incorrect.
• Seller Decision: Seller will approve or reject the request.
• Return and Replacement: If approved, the buyer returns the product and receives a replacement. If rejected, the buyer can dispute the decision or accept a refund if the item is not available.
If the Seller does not respond within two days, a refund will be issued. All shipping and replacement costs are covered by the Seller.
Disputes (Resolutions) Policy
Overview
While transactions on Winnxi generally proceed smoothly, issues can arise between Buyers and Sellers. Winnxi has a Dispute Resolution process to handle these situations.
What is a 'Dispute'?
A 'Dispute' refers to a disagreement between a Buyer and a Seller regarding a transaction on the Winnxi Platform.
How Disputes Occur
Disputes arise when either party is dissatisfied with the resolution of an issue. Before raising a dispute, Buyers and Sellers should attempt to resolve the matter directly. Note that raising a dispute will put the Seller's payment on hold until resolved.
Creating a Dispute
Buyers can raise a dispute via Winnxi Help Centre. Sellers can contact us at support@winnxi.com . Disputes are filed at the transaction level.
Types of Disputes
• Incorrect item received
• Item not as described
• Damaged or seal broken
• Missing parts/accessories
• Item incompatible
• Wrong seller description/specification
• Defective item
• Invalid invoice or manufacturer claims
If a Seller rejects a return request and a dispute is filed, Winnxi will mediate. If resolved in favour of the Buyer, a refund will be processed once the item is returned. If resolved in favour of the Seller, no refund will be given.
Buyer Protection Program
If a Seller cannot provide a refund or replacement, Winnxi will work towards a resolution. Buyers can contact us at support@winnxi.com ,if unresolved.
Eligibility and Restrictions
• Only Buyers who purchased through Winnxi are eligible.
• Disputes must be filed within 10 days of delivery.
• Damage or loss after delivery is the Buyer’s responsibility.
• Buyers must attempt to resolve issues with Sellers before contacting Winnxi.
• Fraudulent claims and chargebacks are not covered.
• Blacklisted or blocked Buyers are not eligible.
• Maximum of 5 claims per year, with coverage up to ₹20,000.
• Buyer Protection does not cover technical defects or change of mind.
• Winnxi’s decisions are final, and we may modify or discontinue the program without notice.
• Claims related to delayed shipment or delivery are not covered.
• If additional information is requested and not provided within 10 days, the dispute will be closed in favor of the Seller.
Winnxi may take legal action against users who file false claims or provide misleading information.
Disputes via Chargeback
When a chargeback (CB) is initiated from a payment gateway or bank, the following scenarios may arise:
• Item Not Received: If the Buyer hasn’t received the item, a refund will be processed according to the dispute policies.
• Unauthorized Chargeback: If the Buyer claims they did not make the transaction, a refund will be processed as per dispute policies.
• Item Not as Described: If the item does not meet the Buyer’s expectations, the dispute will be resolved based on the dispute policies.
Seller Responsibilities: Sellers must issue correct and complete invoices stating "Powered by Winnxi." Failure to comply may result in chargebacks.
Email Abuse & Threat Policy
Winnxi encourages professional and respectful communication via email. However, we will investigate and act on:
• Threats of Bodily Harm: Explicit threats are not allowed.
• Misuse of Winnxi System: Any misuse will be investigated.
• Spoof Emails: Do not provide sensitive information via email. Report spoof emails to us.
• Spam: Unsolicited commercial emails are prohibited.
• Off-Platform Offers: Offers to buy or sell outside Winnxi are forbidden and may indicate fraud.
Violations may lead to:
• Restrictions on account privileges
• Suspension of accounts
• Cancellation of listings
• Loss of special status
Other Businesses
Winnxi is not responsible for the actions or content of third-party platforms or services linked via our Platform. We do not endorse or warrant third-party offerings.
Infringement Verification - Reporting Violations
To report intellectual property infringements:
• Infringement Verification Process: Intellectual property owners can report infringements through Infringement Verification. Only authorized representatives can file complaints.
• Joining Infringement Verification: Submit a completed Notice of Infringement form with an authorized signature. Future notices can be emailed to support@winnxi.com .
• Verification: Winnxi will act on verified reports and remove infringing listings.
Contacting the Seller
Buyers can contact Sellers directly via the information provided on product listing pages. For additional assistance, buyers may reach out to customer support at support@winnxi.com .